Ruby Slippers

We ship all packages via USPS. All orders shipped to continental U.S. addresses are shipped for a flat rate of $8. Expedited and international orders will be processed at standard carrier rates. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 4-10 business days, depending on location. Merchandise ordered after 10:00 a.m. on Monday-Thursday will ship the following business day. Orders placed Friday-Sunday will ship Monday. No Saturday deliveries.

International Shipping : To insure our international customers receive the most competitive shipping rates, international orders will receive a shipping quote, via email to be verified by the customer before the order is shipped. All duties, taxes, or fees required to be paid for purchased items, outside of the United States are the sole responsibility of the customer. All sale items are a final sale.

P.O. Boxes Unfortunately, Lori's is not able to ship orders to P.O. Boxes. When checking out, please provide a resident or business address so we can be sure your package arrives safely on time. In-Store Pickup In-store pickup is available at the Ruby Slippers, llc Bozeman, Mt location. Shoppers will receive email notification when order is ready for pick up. Items ordered as an in-store pick up, may be returned to any Ruby Slippers, llc location for store credit or exchange only.

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time. Online Security

Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

These policies cover online sales only. Unworn merchandise may be refunded in the original method of payment, subject to the following: Final sale items are not returnable. These items are marked "final sale" and/or are marked down 50% or more; Returns must be postmarked within 14 days of receipt for a full refund; After 14 days returns will automatically be issued a merchandise credit for the current selling price; Returns made after 30 days will not be accepted; Items may be returned to any Lori’s location for store credit only. Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach the label to the shoebox. Returns received without the original shoebox are subject to a 10% restocking fee.

EXCHANGES We are glad to exchange unworn items, depending on availability Please ship the original order back to Ruby Slippers, llc per the instructions on the return sheet. Customers are responsible for return shipping charges only. Lori's will pay to ship the new item (domestic customers only). International exchanges will be handled on a case by case basis. Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks. Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.

All international returns are to be returned to Lori’s Shoes within 14 days upon receipt of the order. The shipping charges for international returns and exchanges are to be paid by the customer. All duties, taxes, or fees required to be paid for returned items, outside of the United States are the sole responsibility of the customer. All sale items are a final sale.

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.) To remove an item from your bag, simply click the remove link next to the item you wish to discard. To view what is in your bag at any time, click the "shoppingBag" link in the page header. To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items. Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores. To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)

Gift Certificates Gift Certificates can not be purchased using discount codes. Shoppers wishing to apply Gift Certificates to an order must include the certificate number in the gift message area at check out. The balance of the card will be applied before credit card is charged.

Customer Service For product or shopping assistance at anytime send us an email, or call 406-5860-0450.Monday thru Friday from 9 am to 5 pm MST.